Mr. Appliance was founded in 1996 in Waco, Texas, and has grown into a major network of over 360 independently owned franchise locations throughout the United States and Canada. The company is part of the Neighborly umbrella of home services, formerly known as Dwyer Group, which connects customers to a wide variety of maintenance brands through a single platform and app.
From an operational standpoint, the company operates on a flat-rate pricing structure where technicians provide upfront estimates before any work begins, avoiding unexpected hourly fees. Their residential repairs are covered by a one-year parts and labor warranty, backed by the Neighborly Done Right Promise to guarantee workmanship quality. They service both residential homes and commercial businesses without tacking on extra charges for night or weekend appointments.
The underlying business functions as an executive franchise model, meaning local owners handle management, staffing, and business development rather than working directly as repair technicians. Because people consistently need functional home appliances during various economic cycles, the business relies heavily on repair demand over new appliance purchases, driving growth through local franchise operations and cross-brand referrals within the broader Neighborly network.
Residential Appliance Repair
Kitchen Appliances: Refrigerators, freezers, ice makers, built-in ice machines, dishwashers, microwave ovens, garbage disposals, wine coolers, trash compactors, and outdoor grill or barbecue equipment.
Cooking Appliances: Gas, electric, and induction ranges, stoves, ovens, cooktops, and vent hoods.
Laundry Appliances: Washing machines, electric dryers, and gas dryers.
Commercial Appliance Services
Commercial Repairs: Specialized repair services tailored for businesses, including restaurants, laundromats, property management sites, and commercial kitchens.
Commercial Equipment: Servicing commercial-grade dishwashers, freezers, ice machines, gas dryers, ovens, refrigerators, and washing machines.
Preventative Maintenance & Specialty Services
Appliance Wellness Program: An annual checkup and tune-up plan designed to inspect home appliances, catch minor issues early, and optimize operational efficiency.
Dryer Vent Cleaning: Professional removal of lint buildup to prevent house fires and improve dryer efficiency.
Diagnostics & Replacement: On-site system evaluations and parts replacement, including garbage disposal installations.
Service Policies & Commitments
Flat-Rate Upfront Pricing: Diagnostic consultations with fixed upfront quotes provided before any work begins, eliminating hourly fees.
Flexible Scheduling: Scheduled arrival windows for morning or afternoon appointments with no after-hours or weekend surcharges.
Workmanship Guarantee: Residential repairs backed by a one-year warranty on both parts and labor through the Neighborly Done Right Promise®.